Contact

Email [email protected]. There is no separate in-app “Contact” form in the current product. Include your account email, order or job number if relevant, and a description of the issue.

What we handle

Billing disputes for collected payments, generation failures, moderation outcomes, account bans (also use in-app appeal), privacy requests, and policy questions.

Process

We review complaints in the order we receive them. Moderation queues have internal SLA targets (underage ~60 minutes, reports ~24 hours, public listing ~48 hours). Other support mail is answered in the order received.

If you disagree with a ban, submit an appeal in the product. If you disagree with a listing decision, reply to support with the case or character id.

We may keep records of complaints and outcomes.